On Friday 27th October, the Q3 figures were presented. KLM Group's operating result was 539 million euros which is even more than in the Q3 of 2019 (511 million euros). Revenue was 3.425 billion euros, which is more than in the same period of 2019 (3.131 billion euros).

The total number of flights worldwide is not yet at pre-corona levels; however, people still want to travel by plane. This combination has led to the positive result. Compared to before the corona crisis, capacity is at almost 90% due to the tight labour market and long delivery times of aircraft parts. KLM welcomed 8.4 million people on board in Q3, which includes the summer holiday period. At Transavia, 2.9 million passengers. Besides achieving some great goals in the area of Sustainability, we also achieved in the areas of Network & Fleet, People & Organisation, Customer & Product and Operations: KLM's order for the new Airbus A350 aircraft; the completion of the 787 cabin conversion and launch of the 777's direct aisle in World Business Class and Premium Comfort; the result of the collective bargaining negotiations that will be put to a vote by the members of the trade unions; and the commercial cooperation of AFKL and SAS. KLM E&M Financial results show a further recovery in the first nine months of 2023 compared to previous years. E&M's total revenue (€1.369 billion) is back above that of 2019 (€1.259 billion). E&M's operating profit in Jan-Sep 2023 was €67m, €39m higher than in Jan-Sep of 2022.

*Click on the image to enlarge the image. Positive developments, but we must remain vigilant and cautious. Our results continue to be affected by a tight labour market, disrupted supply chain and ongoing problems with the delivery times of parts worldwide. We face political tensions and crises worldwide, which also affect our flight routes and destinations. We must also continue to pay attention to our increased costs, both the labour costs and the significantly higher cost of supply chain issues, but also what the non-performance costs KLM and E&M.

Thank you for your contribution to our KLM E&M results last quarter. We've made small steps of progress in getting our operation back on track, but unfortunately, we're not there yet. Together we are putting our shoulders to the wheel to create more stability in our operation in the last quarter of 2023, WE ARE E&M, thank you! Two weeks ago we were bracing ourselves for storm Ciarán. KLM has taken additional control measures after the previous strong storm Poly, and therefore many flights have been cancelled today. This is not being done to protect the flight operation but rather the ground operation of our hub Schiphol. Preparations have also been made at E&M and we're doing everything possible to secure aircraft as well as making rounds to anchor or remove items that could easily be blown away. The storm will almost certainly impact the E&M operation one way or another. Above all, it’s important that we continue to work safely, take good care of ourselves, each other, and KLM property. Please help each other to do so! Finally, we are still seeing far too many colleagues smoking on KLM property. From November 1st, 2023, there will be an enforcement of the smoke-free policy. Initially this will be done by supervisors, but in addition, through unscheduled control rounds, by among others, the KMAR and AV. It’s unfortunate that it is necessary to have to enforce in this way, but the previous approach of 'everyone taking their own responsibility' is sadly not working. Read more about this in last week's Scope Special. Together we’ll make KLM E&M Smoke-Free. Kind regards,