E&M Scope
15 May 2024
TonTalk
E&M in action
Reminder: Sign up for the E&M Infosessions! Colleagues needed to help during the E&M Infosessions Together we are improving Airframe KLM E&M Tech Center: 'Renovation of Hangar 10' subproject to visibly start soon Q&A with EMT - Martijn de Vries Introducing the next generation of Component Reliability Data Analytics LEAP-ready: Test Cell renovation almost complete!
E&M and sustainability
Have you submitted your idea for The Flight Challenge 2024 yet? Sustainability Spotlight: Scrap Plaza's contribution to recycling
E&M and our people
Let’s Connect – with Marjan Rintel Check in with… Mark Smit Back in time with KLM E&M retirees: a day full of nostalgia and fond memories Video update Inflight Services
Vacancy Alert
Highlights from the NewsApp
TonTalk
Dear colleagues, With 3 weeks to go, preparations for the E&M Infosessions by the Project Team are in full swing. We've already received almost 1,700 registrations, but there are still spots available, especially during the morning sessions on Wednesday 5 June and Thursday 6 June. So if you want to be there, sign up quickly via your personal email! Our new KLM CFO, Bas Brouns, recently joined us for an evening shift at our 3 Business Units.Together we visited our teams and he was able to experience for himself how work is done within E&M and what it involves. We also had a wonderful event for our pensioners and voluntary retirees last Thursday. At Claus in Hoofddorp, some 70 former colleagues gathered for an inspiring afternoon. Among others, Perwien Meriwani (SVP Operations/Airframe), Benoit Rollier (VP Engineering) and Willem Heuvelman (Plant Leader Component Repair) were present. A great time to share with them experiences and memories within KLM E&M. We also had informative meetings with the unions, explaining our operation improvement plans. It's important to keep them informed of our plans so that we can work together to build a future for KLM E&M.
Good developments are also visible with regard to DDs (Deffered Defects). The DDs have dropped from 1,100 (Jan 2024) to now approximately 700. Thanks to the KLM E&M (Sweep) teams who are working on this together with great motivation. Other good news, the May holidays went very well. Our KLM 5 must-win battles have paid off. There are always things that can and must be improved, but this May holiday KLM was able to carry almost 800,000 passengers. 95% of our passengers were through security within 9 minutes. Last week, 74% of our flights departed within 15 minutes of departure time and about 98% of our passengers with suitcases also made it to the transfer at Schiphol. This is partly due to the good joint preparation with our sector partners such as the Royal Schiphol Group and the Royal Netherlands Marechaussee. A big compliment to all our E&M employees who made this possible. I would like to conclude with a quote from Michael Jordan:
“Heart is what separates the good from the great."
Let's turn the passion that drives us into action and keep evolving. Together, we will build our E&M future.
Kind regards,
Ton Dortmans
E&M in action
Reminder: Sign up for the E&M Infosessions!
Three weeks to go, until the E&M Infosessions take place from 3 to 6 June in Hangar 14. The E&M Infosessions offer insight into last year's results and focus for upcoming years. After last year's great success, this year's sessions are again dedicated to 'WE ARE E&M', focusing on the strategy, Operations and People.
If you haven't registered yet, then do so quickly via the invitation you received by e-mail or via this link on the event page. There is still space available in the sessions below, especially during the morning sessions on Wednesday 5 June and Thursday 6 June. The times of the different sessions are as follows:
This year, it will again be a diverse programme including an interesting panel discussion around our strategy and our focus areas Operations and People, a quiz and various other fun activities. Tasty food and drinks will be provided during each session. Don't wait too long and register now!
Colleagues working in the operations of Airframe, Component Services & Engine Services are already scheduled in their personal roster for one of the sessions. These colleagues no longer need to sign up for any of the sessions. They have received a personal e-mail with the registration confirmation and in it the e-ticket.
Questions? If you have any questions, send an email to: communicatie.em@klm.com
We look forward to seeing you at one of the E&M Infosessions!
E&M in action
Colleagues needed to help during the E&M Infosessions
With just a few weeks to go, the Project Team is working hard behind the scenes on all the preparations. If you'd like to be part of the team of volunteers during the info sessions, we are looking for you!
Help wanted!
To keep these 4 days on track and give all E&M colleagues a 'Memorable Experience', every bit of help is very welcome. Would you like to contribute to these Infosessions and are you available to help the Project team on one or more of these days? We'll make it 4 really fun days with the whole team, do you want to be part of the team? Send an email to Communicatie.EM@klm.com and the Project Team will contact you further.
E&M in action
Together we are improving Airframe
KLM's number of technical delays and cancellations have increased since 2019. This is not what we are used to, and also not what KLM is used to. That's why we are going to improve this together. McKinsey is helping us with these improvements. In collaboration with ourselves, they have written an improvement plan for Airframe.
The improvement plan has four objectives, which you can read below.
The approach
In our improvement plan, we focus on two types of improvements: local and overarching improvements.
1. Local improvements: Focused on changes per environment (hangar/line maintenance) without disrupting other operations. In this, we look at material availability (from our OEM suppliers), planning & work sequence, how we measure results and how we control, among other things.
2. Overarching improvements: Focused on Airframe-wide improvements. These are projects that affect multiple operations simultaneously, e.g., both Wide Body Hangar 11 and Narrow Body Hangar 12. In the image below, you can see the 14 overarching improvements, along with the DD Sweep team (Deferred Defects).
We're underway
Since 1st May, the improvement plan has been in progress. We are working in blocks of 12 weeks. Locally, we will start working on the improvements at Hangar 11. Globally, we are focusing on the following improvements:
- Reducing the number of DDs,
- Improving planning and work preparation,
- Optimising internal logistics,
- Optimising the Main Base Kit.
After these 12 weeks, we will start working on local improvements at Line Maintenance Schiphol and copy the improvements of Hangar 11 that we can use. Overall, we will focus on the following set of improvements. If you want to know more about the improvement plan, read May's Check!Special. Do you have any questions? Mail them to Hans Luijendijk (hans.luijendijk@klm.com).
E&M in action
KLM E&M Tech Center: 'Renovation of Hangar 10' subproject to visibly start soon
KLM E&M and KLM Real Estate & Facility Contracting (RE&FC) are working on a programme to invest in the preservation and major maintenance of several buildings in the Technical Area at Schiphol-East. This is necessary for optimal operation of KLM E&M and fits in with the vision to turn the Technical Area into a KLM E&M Tech Centre. This article explains the planning for the 'Renovation of Hangar 10' sub-project.
Over 65 years ago, Hangar 10 was commissioned by KLM for aircraft maintenance. In 2023, it was decided to completely renovate the hangar. Over the past few years, the project team, with input from Transavia 's Technical Department and KLM E&M, has been working hard on the investment and design of a new Hangar 10. Over the next 2.5 years, a full renovation is planned that will convert the new Hangar 10 into a sustainable hangar for Transavia and KLM E&M.
Meanwhile, all maintenance and logistics activities in Hangar 10 have been stopped and moved elsewhere. Subsequently, the building was handed over completely empty and transferred to RE&FC and contractor consortium.
The next 2.5 years will see the following phases in the renovation of Hangar 10:
1. Design. The preliminary design is almost complete. Definitive, Technical, and Implementation Design are planned for the next 12 months.
2. Site layout for redevelopment and demolition of low-rise buildings. From 16 May 2024, the construction area will be cordoned off on the E.L.T.A. and Westerkimweg sides. This will remove all parking spaces adjacent to Hangaar 10 in E.L.T.A. street. Both roads will remain available for traffic and access to Buildings 404/405/407 will be maintained.
3. Remediation and demolition of low-rise buildings. This phase will start in mid-May 2024 and is planned until October 2024.
4. Renovation facade, roof, hangar doors. This phase will start immediately after summer '24 and last until Q2 2025. During this period, the Hangar 10 platform will be unavailable for trial runs for approximately 7.5 months. A back-up plan is being developed for this purpose.
5. Construction of the MRO facilities for Transavia. This construction will start immediately after summer '24 and completion is planned no later than Q1 2026. Immediately afterwards, Transavia's F&TS will move from Hangar 5 to Hangar 10. The other Transavia business units housed in Hangar 5 will move to the Transport building.
5. Construction of the MRO facilities for KLM E&M. This schedule has not yet been finalised. KLM E&M's target is to commission the hangar by Q4 2026.
With the renovation of Hangar 10, Transavia and KLM are investing in a sustainable hangar. In doing so, KLM Group is lowering its CO2 footprint of ground operations and contributing to the ambition of a 'net-positive company' in 2050. For employees, this is an important step in the transformation of the current Technical Area into a future inspiring KLM E&M Tech Centre.
Any questions?
If you have any questions about KLM E&M Tech Center or Renovation Hangar 10, please contact Jan Willem van Woerdekom (janwillem-van.woerdekom@klm.com).
E&M in action
Q&A with EMT - Martijn de Vries
During the E&M Infosessions last June, we noticed that many colleagues had questions for E&M's EMT, such as, 'How are we going to train new people? What are we doing to promote the influx of new staff? and What are the biggest challenges for the coming years?'. We think it's important to keep talking to all our E&M colleagues. Upcoming video features Martijn de Vries, VP Engine Services.
View the Teaser below.
Q&A with the EMT Questions submitted are completely anonymous. From the questions submitted, three questions will be selected and answered by Martijn de Vries.
Do you have a question for Martijn? Ask it via the this form and who knows, maybe your question will be answered.
E&M in action
Introducing the next generation of Component Reliability Data Analytics – Big Data team E&M
Get ready for a game-changing release from the E&M Big Data Team. On March 15th, we launched a major update to our Component Reliability Suite - your go-to source for reliability data and metrics within KLM E&M. This release brings new features and enables more advanced reliability metrics, bringing E&M component analytics to the next level.
Revolutionary New Features
Our latest release brings features and advanced reliability metrics that will take your ability to analyze component performance and reliability to the next level.
Ready for Crocos Phase Out and the A320N Entry-into-Services, the new release of Component Reliability is fully compliant with E&M data governance and connected to the central E&M Data Availability platform (DataHub).
The new, re-designed, interface is user-friendly, fast, and more accurate than ever before. With improved data quality and connections to other IT products, like Predictive Supply Chain Suite, and E&M business processes, this new release is a milestone in decision support and supply chain management. Be Predictive, Not Reactive
For the first time, engineers and users from Central Engineering and Component Services can proactively monitor and steer component performance. Say goodbye to decisions made only “looking back” and hello to the future of reliability analytics.
With the ability to be predictive in monitoring and steering component performance, our new release will revolutionize the way we approach component reliability, modifications assessment, supply chain management, and pool engineering. A Long-Awaited Breakthrough
Our business has been requesting this feature for a long time, and we're thrilled to have finally overcome the challenges of the underlying legacy data model. This has been a major challenge for our team, but with hard work and collaboration amongst Component Services, Data Hub, and E&M Big Data, we have been able to deliver a product that meets the needs of our business.
Don't miss out on this exciting opportunity to take your E&M and CS performance to the next level and (check the new interface out) to experience the insights of advanced reliability metrics.
Up until June 2024 both the new and old interface will be live allowing users to transition into the new product. We are confident that this release will deliver huge value to E&M and CS, and we look forward to seeing its impact on our operations.
Would you like to hear more, have some feedback, or need access? Please reach out to us!
On behalf of the E&M Big Data CS Team,
Martijn & Sashiko
martijn.venterink@klm.com
sashiko.shiraireyna@klm.com
E&M in action
LEAP-ready: Test Cell renovation almost complete!
From 28th March 2024, the test cell closed for a period of around least seven weeks. The closure was necessary due to necessary maintenance and modifications we needed to make to the intake and 'thrust frame' to meet the specifications of the LEAP engines. This modification included modifications to the 'turning vanes', construction of the 'thrust frame' and installation of a 'velocity screen'.
The shutdown was divided into two phases. The first four weeks were dedicated to intensive maintenance of the test bed. The remaining three weeks were filled with correlating the test bench to GE's reference standard. Challenges in work due to weather conditions Although the original plan was to complete the work in the first week of May, the heavy wind gusts in the Netherlands, last week, brought some challenges. From a safety point of view, it wasn't possible to safely install the inlet grate.
As can be seen in the picture, the installation to the inlet grid of the Test Cell was completed in the first week of May. Correlation has currently started and is expected to be completed in week 21 (20th to 26th May). From then on, we expect to resume using the Test Cell, this time after thorough maintenance in which the Test Cell has been prepared for LEAP engine testing, among other things.
Team Engine Test Cell
E&M and sustainability
Have you submitted your idea for The Flight Challenge 2024 yet?
For the third year in a row, KLM and KLM Cityhopper (KLC) are taking part in The Flight Challenge with the aim of flying as sustainably as possible. We can't make things more sustainable on our own, which is why we're asking you to think along with us. Do you have an idea for a new initiative that we could use in this challenge? Then we would love to hear about it. You have until 22nd May to submit your idea using this form.
Preparations for The Flight Challenge are in full swing. The KLC flight will depart on 5th September to Valencia and the ICA flight is scheduled for 22nd October to Singapore. We want to operate both of these flights with the lowest possible carbon footprint.
This year is not only about new initiatives, but also about applying the experiences and lessons learned from the past two years. A great example is the trainers that our KLM and KLC colleagues can order as from this month for both the ground and on board.
Who knows, maybe your idea will also be put into practice for the next challenge. See here how you can contribute to the plans for The Flight Challenge of 2024. Don't hesitate: your contribution could make a difference!
Curious about what it was like last year? Watch the Aftermovie of Sustainable Flight Challenge 2023 below.
E&M and sustainability
Sustainability Spotlight: Scrap Plaza's contribution to recycling
In the era of climate crisis, the need for businesses to reduce CO2 emissions is more urgent than ever. That’s why at KLM Parts Trading's Scrap Plaza Department our mission is to be at the forefront of sustainable waste management! By utilizing innovative and environmentally responsible techniques we collect all types of scrap material, including various old metals, and meticulously sort them based on their metal type to facilitate the upcycling of precious metals. In this endeavor, we are fortunate to have important partners like Korlaar Soest, experts in ferrous and non-ferrous metals, who assist us in ensuring that the collected materials are further processed and reintroduced into the manufacturing cycle.
Τhe recycling process takes place on the right side of the illustrated map.
How does KLM Scrap Plaza reduce waste?
At KLM Scrap Plaza, prioritizing waste minimization and promoting resource efficiency is on the top of our daily agenda, achieved through various methods, including:
- Reuse: Working products can be reused in their current state, reducing the need for new production. For instance, 21.6% of monitors were effectively reused in 2023.
- Recycling: Materials, including metals, undergo recycling processes such as smelting in blast furnaces. Recycled metals are then used to produce new semi-finished products for manufacturing, completing the resource utilization cycle. In 2023, most materials, such as aluminum, iron, and plastics, achieved a 100% recycling rate.
- Waste-to-Energy: Ash mixtures from waste-to-energy plants can be thoroughly cleaned and sorted to extract valuable metals. The residual gravel, stone, and silt can be reused in construction or infrastructure maintenance, minimizing residual waste.
KLM Scrap Plaza's Impact through Metal Recycling '23
The collaboration between KLM Scrap Plaza and Korlaar Soest has yielded remarkable results, thanks to the meticulous use of the Branch CO2 calculation tool to track emissions and avoided emissions in 2023. The recent annual report on metals and residual material recovery and recycling provides compelling insights into our efforts.
In terms of CO2 emissions, the disposal and processing of metals accounted for 139 tons. However, by recycling these metals as secondary raw material, we avoided a substantial 873 ton of CO2 emissions. Overall, the net reduction in CO2 emissions from emitted emissions minus avoided emissions from residual materials is a substantial 734 tons of CO2! To put it in perspective, this is equivalent to the CO2 absorption of 34,930 adult trees annually! This is particularly significant when considering that the annual waste emission from KLM E&M is 930 tons of CO2.
Why Metal Recycling Matters
Metal recycling is a powerful force for positive change. The production of new metals is a major source of pollution. Recycling offers a sustainable solution that benefits our environment and our communities. In the Netherlands alone, metal recycling saved 14,400 kilotons of CO2 emissions in 2021—equal to over half of our country's car emissions. Furthermore, metal recycling aligns perfectly with Europe's "green" economic objectives. By significantly reducing energy consumption and CO2 emissions while increasing the use of secondary raw materials in production processes, recycling metals leads to a remarkable reduction in CO2 emissions—up to 90%, in fact. Moreover, the high recycling rate of metal contributes to the conservation of raw materials, ultimately reducing the risk of scarcity and ensuring a more sustainable future for us all.
Together with our partners, we strive to set new standards for sustainable waste management, continually seeking ways to improve and optimize our processes for the benefit of the environment and our stakeholders.
E&M and our people
Let’s Connect – with Marjan Rintel
On Friday 26th April, our CEO, Marjan Rintel visited KLM Engine Services. During the E&M Infosessions 2023, she struck up a conversation with Stuart Baker (All-round Mechanic) who took his bold step and invited Marjan to meet Team Engines. "Just send an email and we'll see when this is possible," Marjan said. So, Stuart sent a mail. Moments later, word came that Marjan was coming by on 26th April, time for a Let's Connect event! "Marjan obviously needs to meet the whole Engines team", and she did!
What was on the programme?
It was a full but relaxed programme. Marjan visited; ANCR2, EDA, Engineering, MRO, Accessories, and Commercial Operations. In the departments, a number of colleagues were on hand to tell Marjan more about themselves and their experience with Engine Services. Great conversations ensued, there was laughter and, in some departments, Marjan joined the operations! At ANCR2 and MRO people worked hard, also by Marjan. Among other things, Marjan took the Engine Academy test for new colleagues. And with success, as Marjan received her certificate at the end of the morning.
The morning ended in the canteen with an interactive workshop on Generational Differences, provided by Pia Naber. A large number of employees from different departments joined in. There was room to ask Marjan a question.
Marjan concluded her visit by stating that she thought this was a great program. A great compliment to Team Engines Services.
E&M and our people
Check in with… Mark Smit
Each edition, we digitally meet a colleague working within E&M. This time, we had the opportunity to interview Mark Smit. He is 48 years old and lives in Limmen with his wife, two children and their new puppy Lotje. About 23 years ago, Mark started at KLM E&M as a mechanic. Since last September, he has been working as Team Leader Operations in Hangar 12.
Did you always know you wanted to go into the aviation industry?
"Actually, I didn't. I studied mechanical engineering and initially started working in the installation field. My grandfather worked at KLM for 40 years, he had a real Blue Heart. So I came here as a little boy with my binoculars in Hangar 9 still to watch planes in the distance. At some point I thought, maybe that's a good place to start, and that's how i started as a mechanic in Hangar 12.
What are the biggest challenges at the moment?
"I have a team of 96 employees in seven teams and we've just made a change so we are in the midst of revising working practices and working arrangements; who does what. So, for everyone this is new and will take some getting used to. From a large unit where all aircraft types were maintained, we have broken up into a Narrow Body and a Wide Body unit. The biggest challenge is to make sure everyone feels heard and supported, and that we facilitate them in the work they do, and that everyone ends up enjoying going to work here. You spend a lot of time here and it's always better to enjoy going there. When I greet colleagues in the morning with a smile on their face and can do nice things for their careers, that energises me. I find that really great to do."
What is your favourite KLM destination or a destination you would still like to go to?
"Bonaire is my favourite destination. I was an avid diver, and I am also a diving instructor and have made many beautiful dives there. Now with children, I don't often get around to doing that. Other than that, I would like to go to Thailand or Hong Kong again. My wife is a flight attendant at KLM, and I met her on board a flight to Bonaire, our first date was a test dive there and she found that very scary. When we didn't have children, I went on one of her flights to Hong Kong. America and the west side are also high on my list, when my children are a bit older, I'd like to take a long trip there with my family."
Do you have any other hobby we should know about?
"We live close to the sea. I love walking long stretches in the dunes and on the beach. And I also enjoy going to the beach with my children."
Lotje
E&M and our people
Back in time with KLM E&M retirees: a day full of nostalgia and fond memories
Tuesday 7th May was a day of celebrations for KLM E&M retirees who retired in 2023. Over 65 retirees and their partners/other attendees gathered at Claus in Hoofddorp for a day full of nostalgia and fond memories.
The day started with coffee and some goodies, after which the attendees were treated to beautiful films of KLM's history. They were also given a presentation and film on KLM and E&M by our EVP Ton Dortmans.
But surely the highlight of the day was when former colleagues with the most years (between 46 and 48 years) of service were called on stage. They spoke enthusiastically about their time and work at KLM and were put in the spotlight with a bouquet of flowers. It was wonderful to see how much love and passion there still is for the job and for the company.
Of course, there was also time for relaxation and conviviality. A delicious lunch and drinks were enjoyed, and people were able to catch up with old acquaintances and new faces.
We look back on a great day with great stories from the retirees.
E&M and our people
Video update Inflight Services
Inflight Services has recorded a video column with Paul Terstegge about the quarterly results and an update on the Top 10 cabin defects. Compliments to the E&M colleagues who contributed to solving these cabin defects!
Watch the video below:
Vacancy Alert!
Looking for a new job? Do you want to develop further? That is still possible at E&M. And there are quite a few vacancies open at the moment. Click on the vacancies below and perhaps the next step in your career is included.
Please note, for some vacancies you must first log in with Habile!
Open until 17/05/2024: Team Lead Hydraulics - KLM Careers – OSG-K Open until 19/05/2024: BBL Constructie Repair Specialist - KLM Careers – OSG-F Open until 21/05/2024: Development Engineer Level 1 - KLM Careers – MSG1 Planner Fleet Availability - KLM Careers – OSG Programma manager zero emissions aviation MRO - KLM Careers – MSG3 Open until 22/05/2024: Ground Engineer B1 GOV Maintenance Team - KLM Careers – OSG Open until 26/05/2024: Vliegtuigmotoren Inspecteur - KLM Careers – OSG-H/I/J Maintenance Controller - KLM Careers – OSG-L
Open until 30/05/2024: Construction Specialist Maintenance Support - KLM Careers – OSG Open until 28/6/2024: Construction Specialist - KLM Careers – OSG-J Ground Engineer B1 of B2 - KLM Careers – OSG-K Licensed Aircraft Mechanic - KLM Careers – OSG-H Line Maintenance Mechanic (Cat A) - KLM Careers – OSG-I Lead Cabin Maintenance Mechanic - KLM Careers – OSG-I Lead Ground Engineer - KLM Careers – OSG-L Lead Cabin Maintenance Mechanic - KLM Careers – OSG-1 Open until 01/08/2024: 2nd Electrical Galley Instrument Tech. - KLM Careers – OSG-F 2nd Hydraulic Mechanic - KLM Careers – OSG-G Cabin Maintenance Mechanic - KLM Careers – OSG-F 1st Oxygen Mechanic - KLM Careers – OSG-F/G Open until 31/12/2024: Type Engineer - KLM Careers – MSG1/2 Part-M Engineer - KLM Careers – MSG1/2 Aircraft Mechanic Level 0 H11/12 - KLM Careers – OSG-G Engine Mechanic - KLM Careers – OSG-F
Highlights from the NewsApp
KLM, E&M and/or unit news is posted on the NewsApp every day. Have you not installed the NewsApp yet? Then you can download the app directly on your (own) device via the app stores: Android & iOS. Below are some highlights from the NewsApp recently!