E&M in action
The E&M route to a sustainable future
This year, KLM E&M’s goal for 2023 reads: “Restore operations to the level promised to our customers by creating the conditions necessary to achieve this together”. In so doing, we are focusing on three pillars: People, Operations & Customers. If we set everything up properly in relation to these three pillars, our goal will be achievable.
“Operational performance back to what we promise by together creating the conditions to get it done.”
Three pillars
People
Without our people, there would be no E&M. This is why we focus on our entire workforce. And it starts with everyone at E&M feeling comfortable and accepted, and us creating a safe working environment. That’s why we’re paying extra attention to diversity and inclusion this year, combating undesirable behaviour, and expanding learning and development opportunities. Hopefully, this will contribute to increasing employee satisfaction. Adequate staffing is also important, which is why E&M is exploring new ways to recruit colleagues. Lastly, we’re working hard in cooperation with our employee representatives on improved promotion flow charts for OSG employees.
Operations
Within operations, the supply chain and E&M’s internal chain are of prime importance. We’re prioritising this to improve both chains. We’re also working on aspects such as reducing deferred defects (DDs), turnaround time (TAT) at Airframe, Engine Services and Component Services, and reducing the duration of aircraft on ground (AOG) scenarios. Concrete action is being taken within the units concerning all these topics. Additionally, safety remains a key focal point in daily operations and serves as the highest basic operational requirement. We never compromise on safety. We continue to encourage colleagues to report incidents and our aim this year is to further increase their willingness to do so.
Customer
Our customers are our raison d’être. Our work for KLM and our other 200 external customers contributes towards our profits. It’s also important to keep focusing on creating good customer experiences, for both existing and new customers. We can all contribute to creating memorable experiences by connecting with customers more often, going the extra mile, and communicating clearly and transparently with them. In this manner, we continue to deliver the required service level.
E&M’s strategy E&M’s strategy contributes towards achieving KLM’s vision: “Pioneering to become a frontrunner in sustainable aviation”. We do so by investing in solutions for our customers and colleagues (Run a great airline for our customers and our people), by investing in technology and applying it intelligently (Create technological advancement), and by making our company and products more sustainable in all areas (Transform to a net positive company).
KLM Environmental Goals
To guarantee a healthy future, we’re fully committed to the following:
“In the period ahead, we will communicate regularly within E&M about our sustainability journey and E&M’s contribution towards this.”